Janice Nichols
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Ms Nichols has over 20 years experience in healthcare. Her background includes work with various health care organizations, physicians, social agencies, pharmacies, senior-focused entities, urban and rural hospitals in diverse communities including active patient/customer satisfaction. She has served in a consultant capacity with international and national companies. Ms. Nichols is adept at providing cost effective, innovative solutions to complex processes and issues with a high level of integrity, team performance, problem solving and communication.
AREAS OF EXPERTISE
Defining and developing community-based partnerships, joint ventures, sponsorships, liaison/referral relationships;
Strategic planning in the area of senior services and geriatrics;
Program development and planning – special expertise in the senior services continuum and in-home care;
Evaluation of programs for meaningful and measurable goals with effective use of personnel and financial resources;
Developing and establishing effective work/core teams including roles of responsibility to create, enhance and implement programs and services;
Developing expansion options through acquisitions and partnerships;
Evaluating and defining opportunities to streamline systems, programs and services;
Identifying senior customer impact on service and financial outcomes;
Revenue identification, development and/or enhancement;
Marketing strategies for increased community and organizational awareness;
Enhance customer recruitment, satisfaction, retention and loyalty;
Defining process improvements for office operations, procedures and policies;
Knowledge of managing various sized senior membership programs.
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